Club Pilates
Reviews and Complaints

I'm unable to log in even though I have a passport membership. The password reset link is showing that it has already expired. I don't understand why it keeps saying that.

Asked for a freeze in membership as on vacation for 3 weeks. Oh that will be $15!

OK cancel my membership, oh you have to give 30 day notice. Really, I haven't seen a contract. Well we reiterated the conditions over the phone.

Really how do I know this?

The main issue is booking sessions and I am retired!! Unless you want 6am or 6pm.

I have emailed company with no response.

My wife gave a doctors note for a medical issue which does not allow her to proceed with her membership.

The owner refused to abide by the contract which allows you to cancel you membership due to medical issues.

They have billed our credit card without authorization and refuse to credit the money charged. They will not respond to communication.

I had paid my membership and they took all my 11 credits and told me they expired and they are not giving them back I would after my lawyer wrote them a letter they still have not responded

Very rude studio owner and employees - Hyde Park OH

I paid and accumulated 14 credits. I was told they had no expiration date.

And just when I wanted to use them they took them away.

No customer service / satisfaction. Clearly don't care about a customer that paid for 14 classes and didn't have a chance to use them !!!

Studio owner and staff refused to reinstate the credits or reimburse.

Corporate never calls back or respo9nds to emails.

Never ever going back there !!

They have now charged an UNAUTHORIZED card 3 times. And this was after I made it clear that card was never authorized for monthly billing.

I just reached out to coporate. I hope they realize this matter.

Took the intro class and inquired about membership. Was told no contract and only 30 days notice was needed to cancel.

When the 30 days notice was submitted, I was informed that I had signed a contract. Not true. Beware, once you submit the first payment, a three-month contract is automatically generated with an e-signature, without your permission.

I asked the manager, Lydia, about what was offered verbally. Lydia boldly told me that I would be charged for three months.

I upgraded to the unlimited founders membership at the new Woodstock branch to save money and attend more classes. But I really only like going to the happy valley branch.

I was told I could use my membership at iether location whenever. But that doesnt seem to be the case.

Unauthorized charge on my account after I canceled my membership. No one bothered to call and talk to me or help clear the matter up.

I was totally disregarded by the Sparks, NV location.

I finally just called the bank.

Terrible way to handle a business! Shame on you!!!

General manager of Club Pilates Morristown NJ, made verbal threats against me and spread slander about me

I had a terrible experience with this place. I recently tried to cancel my membership, but because I missed the cancellation deadline by two days, I was informed that I needed to pay for the entire month again.

The person who answered my call was rude and showed no willingness to negotiate. I advise anyone to carefully consider before signing up with them.

I have not been a member since 2021 and of January 2024 the east Boynton beach club Pilates charged my credit card unlawfully.