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Contact Club Pilates Customer Service

Club Pilates Phone Numbers and Emails

Customer Service Number:

  • (949) 346-9794
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Club Pilates Email:

privacy@xponential.com
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How to Contact Club Pilates?

Most Popular Number:

(949) 346-9794
Total calls: 325 Last call: Oct 8, 2024

You can contact Club Pilates customer service through the phone number, which is 949-346-9794. This Club Pilates phone number is designed to solve your concerns that you may have regarding the membership or payments. One can be able to get the right information they want on schedules or services provided when they talk to a representative directly. The contact options that are provided by the Club Pilates support ensure that one can get assistance at any given time, thus improving the experience at their studios. This Club Pilates contact number is a direct line that can help you get the information you are looking for and get it fast so that you can get back to your busy schedule.

For all the communication through email, it is advised to use privacy@xponential.com for contacting Club Pilates. Using this Club Pilates email is beneficial because it is a written form of communication which is helpful for questions or concerns. When using email, it is best to give as much information as possible so that the Club Pilates corporate service team can be able to respond appropriately. This channel allows you to report your problems and provides you with an opportunity to contact Club Pilates at your time, thus improving on the communication between the two.

For the correspondence or for visiting the Club Pilates headquarters, the address is 17877 Von Karman Ave, Irvine, California 92614, United States. This Club Pilates contact information is especially helpful for franchise information, business relations, or general information. The head office has the general supervision of all the clubs and all the clubs must adhere to certain set policies and standards. This information is crucial if you wish to extend your business concerns or get a glimpse of the business aspect of Club Pilates office.

Club Pilates is open from 8:00 a.m to 6:00 p.m on weekdays, that is from Monday through Friday. It is crucial to know these Club Pilates hours so that you can plan your time and visit or contact the corporate office. If you want to inquire about the classes or the club membership, it is better to call Club Pilates at the following times because the response time will be fast. This information will assist you in interacting with the company in the right manner and make sure that you get all the answers you need from the staff, especially when they are around to help you.

Club Pilates Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Club Pilates is 9493469794.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Club Pilates mainly because of activation/ cancellation, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Club Pilates Website:

Club Pilates Help Center:

Corporate Office Address:

Club Pilates
17877 Von Karman Ave.
Irvine, California 92614
United States

Club Pilates Rating Based on 66 Reviews

Rating details

1.8
more details
Price Affordability
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Rating stats

Rating trend

How Good is Club Pilates's Customer Service?

Tia B Iuy
Tia B Iuy
Feels Disappointed | Apr 27, 2023

Awful. You get the runaround from the home club. Corporate never answers and email box is full as well as vm

Read full quote
Layah Fwb
Layah Fwb
Feels Disappointed | Feb 28, 2023

There was no phone call from you

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Karminder b
Karminder b
Feels Disappointed | Feb 22, 2023

It's really bad, and being harassed by the owner ,she unlawfully charged my account.

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Summary of Club Pilates Customer Service Calls

325 TOTAL
CALLS
01:01 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Club Pilates?

Account Question:

  • “Can’t log in, new membership (former customer)”
  • “Membership problems”
  • “Membership cancellation”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Class cancellation fee”
  • “Activate membership”

Payments and Charges Question:

  • “Charged a no show fee to an out of town class and have left several messages with no response”
  • “Payment”
  • “Billing complaint/rude service”

Request for Information Question:

  • “Question about the manual purchase”
  • “Media inquiry”
  • “Confirming legitimate sales call”

Product/ Service Question:

  • “App isnt working”
  • “Canvas access”
  • “Membership”

Staff Question:

  • “Customer Service”
  • “Hello I was going to the Club Pilates in La Jolla and the manager who owns the store was very Miss informative towards me and she gave me a lot of miscommunication.”
  • “Unorganized staff”

Cards Question:

  • “Gift card not working”
  • “Unlawful use of my credit card”
  • “Unlawfully used my card”

Refund Question:

  • “Refunds”
  • “Credit refund”
  • “About refund”

Employment Question:

  • “Employment complaint”
  • “Employment”

Return/ Replace Question:

  • “Return purchase”

Other Question:

  • “I love club Pilates. I am allowed to book 15 classes. I travel a lot , so sometimes I try to book multiple classes if there is a spot. Is that illegal . Confused about policy”
  • “A urgent situation”
  • “Goshen studio owner is not responding to members or employees. There are no afternoon classes or Sunday and barley any morning”

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