Club Pilates

Instructor Sarah locked out a first time paying customer. I called and knocked on the door .

Sarah not only laughed in my face but never let me in, never gave me a refund and locked me out. I called the police. She was rude to the myself and the officer . She stated her class was in a plank and stated she could not help and didnt care.

I want the owner of the woodlake establishment to please give me a call. The reviews says your manager is awful so that will not suffice .

I have video recording of the incident and will make sure it is posted everywhere! Sarah I hope you really proud of yourself and the low vibrational customer service you provided today.

Club Pilates always say that they train their instructors so the instructors are not supposed to do experiments in class. Due to a new move which should not have been instructed I got the heavy Pilate chair tilted on me falling on my stomach which could have resulted in a serious injury but still caused a fall on my stomach.

When I asked them if I can get my myself checked and if they will cover the cost after calling the GM they said its your body your choice and send the paperwork later not promising to be responsible for it. They even did not sign the report in front of me.

It looks like they are more concerned about their liability than my hurt. I pay a lot of money per month to them and this is unacceptable.

The only reason I agreed to the overly rigid terms and conditions is because an employee assured me that while the only way to access the schedule of classes would be to download the app, there would be plenty of classes available for me to take. You need a code to download the app, which is only given after you sign up for a package of lessons.

She turned the computer screen around and showed me pictures of all the instructors, and reassured me that the studio was open from six in the morning, so of course, there would be plenty of classes to choose from. I explained that my decision to join was based on the schedule. I liked the instruction, so I agreed. Once I got on the app, I realized that there were no classes available, they were almost entirely waitlisted.

Also, the waitlist is just another opportunity for the company to charge me extra fees. They expect you to check your email in case they alert you two hours before the class that you have been accepted from the waitlist. If you don't show as a waitlist, they charge you. It is basically impossible to get a hold of anyone at the company to complain about this.

I additionally paid $30 more to have unlimited classes for the month. I would be fine with this if there were some classes actually available.

My first experience with club Pilate.

After intro class I booked 8 classes/month and pay for membership.

I strictly told the lady please dont put this card in system for further transactions.lady assured me that she is using only for 1 times charges.During 1 month session I realized its hard to book class according to my schedule so decide next time will go for unlimited membership but to my surprised my I got bank text for auto transaction for next month,as it was weekend I put dispute and wrote that its auto transaction.call club Pilate ask to renew membership with my new card and ask again that dont put my card for auto transaction. She renew my classes without tel me that I have to extra $25 BECAUSE I did dispute.i was told to call tomorrow to talk to manager.i leave my number twice to call me whenever she have time .

I didnt receive call till12:30 once I got free and called her and she way beyond disrespectful and shouting that I should read my contract.remember despite that they already new my class ONLY ON MY BANK ACOCUNT AND I STILL cant book my classes as its freeze so I dispute ,for that you already charged me $25. Its mean I cant take my classes and waste this month subscription also becouse its freeze.

I really need feedback from club Pilate for this unprofessional behavior

I have records for manager call

Thank your