Club Pilates
Club Pilates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Club Pilates has a 1.8 star rating from 57 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Instructors are often described as friendly and classes provide a strong workout that some members credit with physical and mental improvements.
Negative Feedback / Risk Areas
- Recurring Club Pilates customer complaints about billing, unauthorized charges, and accounts sent to collections.
- Poor or non-existent customer service with voicemail full and no response to refund or cancellation requests.
- Membership and subscription policies seen as restrictive, oversold classes and refundable credits expiring.
Key Takeaways for Future Customers
- Read the contract carefully before joining and verify membership terms and cancellation policy.
- Monitor billing closely and document refund requests if charged; expect difficulty obtaining timely refunds.
- Check local studio reputation since class availability and instructor quality vary by location.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Club Pilates has a 1.8 star rating from 57 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Instructors are often described as friendly and classes provide a strong workout that some members credit with physical and mental improvements.
Negative Feedback / Risk Areas
- Recurring Club Pilates customer complaints about billing, unauthorized charges, and accounts sent to collections.
- Poor or non-existent customer service with voicemail full and no response to refund or cancellation requests.
- Membership and subscription policies seen as restrictive, oversold classes and refundable credits expiring.
Key Takeaways for Future Customers
- Read the contract carefully before joining and verify membership terms and cancellation policy.
- Monitor billing closely and document refund requests if charged; expect difficulty obtaining timely refunds.
- Check local studio reputation since class availability and instructor quality vary by location.
Media from reviews
Kindly return call
Not sure what happened. Can someone from Club Pilates return my call. I receive Club Pilates email offers that interest me but no live agent to confirm offers.
Denver, Colorado
The change in my body!
Club Pilates has changed my mental and physical health! The change in my body is incredible!
I have been a consistent work out person my whole life and this continues my body functionality! People who are upset-you need to go consistently 4-5 x a week! Cant get in?
Their unlimited pass is where it is at and monthly price is hard to beat due the cost of Pilates instructors! I love Club Pilates!
User's recommendation: Put for consistency in attending!
Dallas, Texas
Charges
they send my account to collection. i told they i am moving.
i wont be able come .
i need help!! no way to contact.
worse place.
no information were giving. i need some contact number where i can file complaint
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset
I have been trying to reach out to someone about my experience at the Waldorf location, and I have not heard back from anyone. I need to speak to someone about what has taken place, and it has been very upsetting to me, as well as the unprofessional service I received from the manager at this location.
I am asking someone to reach back out.
It is going on a month that I emailed and called and haven't heard back yet. Thank you.
- Rude management
Preferred solution: I would just like to cancel my account with them.
User's recommendation: This location has a terrible manager who will get mad and do things in your account unauthorized when she mad. This location will switch instructors and not tell you. They also have an unprofessional manager who is VERY rude to customers and know nothing about customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to contact
Cannot reach anyone by phone after multiple attempts over a two-week period, including the corporate office (voice mailbox full). Will need to go in person to resolve a billing issue.
Preferred solution: A call back and a resolution to my billing issue
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment
I had to change my credit card due to unrecognized charges. After receiving my new card and my busy work week I tried to update my account and restart but they froze it.
That's fine but after only 2 (two) weeks they put me into collections!? 2 weeks. The contract only mentions 90 days and late charges! This was 2 weeks!
I was never warned about gong info collections!
The local club can't tell you which collections company it goes to, they can't accept payment and reverse it.
And corporate is unreachable to sit it out. Beware!
- Dont sign in the dotted line they will screw you
- Dont sign in the dotted line they will screw you
Preferred solution: I'd like to talk to someone and see if we can straighten it this inadvertent situation. I had issues worrying about my credit being hacked and pricing my identity, and they put me in collections... did I Kenyon only 2 weeks!
User's recommendation: Avoid Club Pilates membership, they will ruin your credit... after 2 weeks of anything prevents you from paying on time.
Middletown Township, New Jersey
Just Loving Pilates!
Had a question about a missing a class and not only was my question answered, but also was corrected in a very timely manner!
Enjoying and loving my classes!
User's recommendation: Don’t hesitate to join ~ you won’t be sorry!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Matoaca, Virginia
Instructor Sarah locked out a first time paying customer. I called and knocked on the door . Sarah not only laughed in my face but never let me in, never gave me a refund and locked me out. I called t
Instructor Sarah locked out a first time paying customer. I called and knocked on the door .
Sarah not only laughed in my face but never let me in, never gave me a refund and locked me out. I called the police. She was rude to the myself and the officer . She stated her class was in a plank and stated she could not help and didnt care.
I want the owner of the woodlake establishment to please give me a call. The reviews says your manager is awful so that will not suffice .
I have video recording of the incident and will make sure it is posted everywhere! Sarah I hope you really proud of yourself and the low vibrational customer service you provided today.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer at customer service either
Goshen studio owner is not responding to members or employees. There are no afternoon classes on Sunday and barely any in the morning.
Preferred solution: Classes added at studio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rowlett, Texas
Resolved: Club Pilates Rowlett
Company fixed the issue and I have been provided with apology. Refund and contract cancelation
The sales associate basically did a bait and switch pitch. I was told I was signing to authorize monthly payments. When I tried to cancel, that's when I found out I signed a contract. The contract and cancellation requirements are awful; read it before signing.
This club is a hit or miss with the instructors. I started Pilates at this club 10 months ago. At first, it was good with instructors, especially Jen, who is no longer there, and a lot of availability as far as class times. Now, you can barely get in at convenient times, which does not guarantee you a spot each week, and most of the good instructors are gone.
I got in on a promotion. I paid 159 per month for 8 classes (regular cost 199). It is no longer worth it for mediocre classes, and you may not get a spot, but you still have to pay no matter what, or you just lose your credits. I am now forced to attend this club for pretty much 45 more days due to the cancellation policy!
I will never recommend this club to anyone. As you can see, other reviewers have had issues with the contract; it is ludicrous and exhibits poor business practices. The manager, Karrie, is unprofessional and will not verbally explain this confusing contract to me. Moreover, some of the instructors do not instruct, they talk for 30 minutes out of an hour that you pay for!
They never answer the phone.
This has been the worst experience. Beware.
- Hidden cost
- Some instructors are inexperienced
- Price too high
Preferred solution: Stop lying to customers about this contract and cancelation policies
User's recommendation: Do not join beware
Rapido Wale chor hai,apne customer ki baat pe jyada dhyan dete hai,chahe woh sach bole ya jhoot, customer ke jhoot bolne ki wajah se rapido ne mere upar 250rs ki penalty laga di gai
Customer complaint
I want my refund no one can help me. You guys sucks how dare you try to sell membership without instructions taking people's money bad service no one to talk to escape from the responsibility there were 4 people after me this morning standing in line waiting to cancel their membership shame on you guys give me and others our money back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was misled by an employee.
The only reason I agreed to the overly rigid terms and conditions is because an employee assured me that while the only way to access the schedule of classes would be to download the app, there would be plenty of classes available for me to take. You need a code to download the app, which is only given after you sign up for a package of lessons.
She turned the computer screen around and showed me pictures of all the instructors, and reassured me that the studio was open from six in the morning, so of course, there would be plenty of classes to choose from. I explained that my decision to join was based on the schedule. I liked the instruction, so I agreed. Once I got on the app, I realized that there were no classes available, they were almost entirely waitlisted.
Also, the waitlist is just another opportunity for the company to charge me extra fees. They expect you to check your email in case they alert you two hours before the class that you have been accepted from the waitlist. If you don't show as a waitlist, they charge you. It is basically impossible to get a hold of anyone at the company to complain about this.
I additionally paid $30 more to have unlimited classes for the month. I would be fine with this if there were some classes actually available.
- Good instruction
- Unethical business practices
Preferred solution: Full refund
User's recommendation: Do not buy into this scam if you value your time and it is important to you to be treated with respect.
I got hurt at club Pilates today
Club Pilates always say that they train their instructors so the instructors are not supposed to do experiments in class. Due to a new move which should not have been instructed I got the heavy Pilate chair tilted on me falling on my stomach which could have resulted in a serious injury but still caused a fall on my stomach.
When I asked them if I can get my myself checked and if they will cover the cost after calling the GM they said its your body your choice and send the paperwork later not promising to be responsible for it. They even did not sign the report in front of me.
It looks like they are more concerned about their liability than my hurt. I pay a lot of money per month to them and this is unacceptable.
User's recommendation: Make sure you know how they will treat you in case of injury
Unfair practices by Rhode Island club Pilates owner
I love club Pilates. I am allowed to book 15 classes.
I travel a lot , so sometimes I try to book multiple classes if there is a spot.
Is that illegal . Confused about policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refunds
Cannot get anyone to call me back. I have a record of canceling my membership with them for months ago and have been getting charged.
User's recommendation: Be careful when signing up that cancelling can be tricky
Horrible, not flexible management
They will rip you off and say that its what youve agreed to in the contract. Or will give you a pair of socks. The scheduling system does not work well , unless you want to take class 1 until the end of your membership commitment which is 90 days
User's recommendation: Don’t go here
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How were you locked out unless you were late?