Anonymous
map-marker Providence, Rhode Island

They took my 11 credits

I had paid my membership and they took all my 11 credits and told me they expired and they are not giving them back I would after my lawyer wrote them a letter they still have not responded

View full review

User's recommendation: Never do a memberships at longbeach

Yummybummy V

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Matoaca, Virginia

Instructor Sarah locked out a first time paying customer. I called and knocked on the door . Sarah not only laughed in my face but never let me in, never gave me a refund and locked me out. I called t

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Club Pilates - Instructor Sarah locked out a first time paying customer. I called and...

Instructor Sarah locked out a first time paying customer. I called and knocked on the door .

Sarah not only laughed in my face but never let me in, never gave me a refund and locked me out. I called the police. She was rude to the myself and the officer . She stated her class was in a plank and stated she could not help and didnt care.

I want the owner of the woodlake establishment to please give me a call. The reviews says your manager is awful so that will not suffice .

I have video recording of the incident and will make sure it is posted everywhere! Sarah I hope you really proud of yourself and the low vibrational customer service you provided today.

View full review
Loss:
$33

Preferred solution: Full refund

1 comment
Guest

How were you locked out unless you were late?

Resolved
Tracie E Yet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rowlett, Texas

Resolved: Club Pilates Rowlett

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 23, 2024

Company fixed the issue and I have been provided with apology. Refund and contract cancelation

Original review May 16, 2024
Buyer Beware! I had no idea that the sales associate was putting me into a contract.

The sales associate basically did a bait and switch pitch. I was told I was signing to authorize monthly payments. When I tried to cancel, that's when I found out I signed a contract. The contract and cancellation requirements are awful; read it before signing.

This club is a hit or miss with the instructors. I started Pilates at this club 10 months ago. At first, it was good with instructors, especially Jen, who is no longer there, and a lot of availability as far as class times. Now, you can barely get in at convenient times, which does not guarantee you a spot each week, and most of the good instructors are gone.

I got in on a promotion. I paid 159 per month for 8 classes (regular cost 199). It is no longer worth it for mediocre classes, and you may not get a spot, but you still have to pay no matter what, or you just lose your credits. I am now forced to attend this club for pretty much 45 more days due to the cancellation policy!

I will never recommend this club to anyone. As you can see, other reviewers have had issues with the contract; it is ludicrous and exhibits poor business practices. The manager, Karrie, is unprofessional and will not verbally explain this confusing contract to me. Moreover, some of the instructors do not instruct, they talk for 30 minutes out of an hour that you pay for!

They never answer the phone.

This has been the worst experience. Beware.
View full review
Loss:
$300
Cons:
  • Some instructors are inexperienced
  • Price too high
  • Hidden cost

Preferred solution: Stop lying to customers about this contract and cancelation policies

User's recommendation: Do not join beware

2 comments
Omprakash S Ycc

Rapido Wale chor hai,apne customer ki baat pe jyada dhyan dete hai,chahe woh sach bole ya jhoot, customer ke jhoot bolne ki wajah se rapido ne mere upar 250rs ki penalty laga di gai

Madge Ntj

Hello Team WhatsApp I have not done anything wrong and I'm sure I have followed your rules of Conduct and you have suspended my account for not any valid reason please back my account as soon as possible My number +918279****34 Thank you so much

View more comments (1)
Jaevion Ano

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was misled by an employee.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The only reason I agreed to the overly rigid terms and conditions is because an employee assured me that while the only way to access the schedule of classes would be to download the app, there would be plenty of classes available for me to take. You need a code to download the app, which is only given after you sign up for a package of lessons.

She turned the computer screen around and showed me pictures of all the instructors, and reassured me that the studio was open from six in the morning, so of course, there would be plenty of classes to choose from. I explained that my decision to join was based on the schedule. I liked the instruction, so I agreed. Once I got on the app, I realized that there were no classes available, they were almost entirely waitlisted.

Also, the waitlist is just another opportunity for the company to charge me extra fees. They expect you to check your email in case they alert you two hours before the class that you have been accepted from the waitlist. If you don't show as a waitlist, they charge you. It is basically impossible to get a hold of anyone at the company to complain about this.

I additionally paid $30 more to have unlimited classes for the month. I would be fine with this if there were some classes actually available.

View full review
Loss:
$49
Pros:
  • Good instruction
Cons:
  • Unethical business practices

Preferred solution: Full refund

User's recommendation: Do not buy into this scam if you value your time and it is important to you to be treated with respect.

Resolved
Susan E Oea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, Washington

Resolved: Refunds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cannot get anyone to call me back. I have a record of canceling my membership with them for months ago and have been getting charged.

View full review

User's recommendation: Be careful when signing up that cancelling can be tricky

Olena S Tae
map-marker Escondido, California

Horrible, not flexible management

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They will rip you off and say that its what youve agreed to in the contract. Or will give you a pair of socks. The scheduling system does not work well , unless you want to take class 1 until the end of your membership commitment which is 90 days

View full review

User's recommendation: Don’t go here

Shruti P Ebc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Classes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm unable to log in even though I have a passport membership. The password reset link is showing that it has already expired. I don't understand why it keeps saying that.

View full review
neil w Yhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It's easier leaving the Scientologists

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Asked for a freeze in membership as on vacation for 3 weeks. Oh that will be $15!

OK cancel my membership, oh you have to give 30 day notice. Really, I haven't seen a contract. Well we reiterated the conditions over the phone.

Really how do I know this?

The main issue is booking sessions and I am retired!! Unless you want 6am or 6pm.

View full review
Pros:
  • Environment and instructor
Cons:
  • Contracts and over subscription as you cant secure spots

Preferred solution: Nothing, just making people aware of this scam

User's recommendation: Stay clear

Anonymous
map-marker Wayne, New Jersey

No response by company

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have emailed company with no response.

My wife gave a doctors note for a medical issue which does not allow her to proceed with her membership.

The owner refused to abide by the contract which allows you to cancel you membership due to medical issues.

They have billed our credit card without authorization and refuse to credit the money charged. They will not respond to communication.

View full review

User's recommendation: Do not use this company. They are only there to take your money.

Anonymous
map-marker Brooklyn, New York

Unprofessional behavior with dispute

My first experience with club Pilate.

After intro class I booked 8 classes/month and pay for membership.

I strictly told the lady please dont put this card in system for further transactions.lady assured me that she is using only for 1 times charges.During 1 month session I realized its hard to book class according to my schedule so decide next time will go for unlimited membership but to my surprised my I got bank text for auto transaction for next month,as it was weekend I put dispute and wrote that its auto transaction.call club Pilate ask to renew membership with my new card and ask again that dont put my card for auto transaction. She renew my classes without tel me that I have to extra $25 BECAUSE I did dispute.i was told to call tomorrow to talk to manager.i leave my number twice to call me whenever she have time .

I didnt receive call till12:30 once I got free and called her and she way beyond disrespectful and shouting that I should read my contract.remember despite that they already new my class ONLY ON MY BANK ACOCUNT AND I STILL cant book my classes as its freeze so I dispute ,for that you already charged me $25. Its mean I cant take my classes and waste this month subscription also becouse its freeze.

I really need feedback from club Pilate for this unprofessional behavior

I have records for manager call

Thank your

View full review

User's recommendation: avoid club pilate find something valuable not worth it

Sharmane Rps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Total Rip Off

Very rude studio owner and employees - Hyde Park OH

I paid and accumulated 14 credits. I was told they had no expiration date.

And just when I wanted to use them they took them away.

No customer service / satisfaction. Clearly don't care about a customer that paid for 14 classes and didn't have a chance to use them !!!

Studio owner and staff refused to reinstate the credits or reimburse.

Corporate never calls back or respo9nds to emails.

Never ever going back there !!

View full review

User's recommendation: RUN

melissa s Ltt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They continue to charge an UNAUTHORIZED card.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Club Pilates - They continue to charge an UNAUTHORIZED card.
Club Pilates - They continue to charge an UNAUTHORIZED card. - Image 2

They have now charged an UNAUTHORIZED card 3 times. And this was after I made it clear that card was never authorized for monthly billing.

I just reached out to coporate. I hope they realize this matter.

View full review

Preferred solution: I’m looking to take them to court for continuing to charge an unauthorized card. For the exact amount plus damages.

Karina K Gau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boynton Beach, Florida

Worst Money Hungry Back Office I ever Experienced!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Worst Money hungry back office I ever experienced!

Be aware of the back office and the charging policies of this business! Unfriendly back office, rude and unwilling to resolve disputes.

I tried to reach their corporate office with no help as it seems to be an independent franchise with a location in West Boynton and West Lake Worth.

I also tried to reach the owner directly with no success.

A huge disappointment as I liked their classes and the front desk attendants in Lake Worth.

The attendants in their West Boynton office were unfriendly and unwilling to help.

Horrible Money Hungry business policies. Be aware and read the consumer complaints against them before you pay any money to this business or give your credit card information.

View full review

Preferred solution: Full refund

User's recommendation: Be Aware and read the consumer complaints against them before you provide your credit card information.

Anonymous
map-marker Portland, Oregon

Scheduling

I upgraded to the unlimited founders membership at the new Woodstock branch to save money and attend more classes. But I really only like going to the happy valley branch.

I was told I could use my membership at iether location whenever. But that doesnt seem to be the case.

View full review
James T Frf
map-marker Harrisburg, North Carolina

Unauthorized Contract

Took the intro class and inquired about membership. Was told no contract and only 30 days notice was needed to cancel.

When the 30 days notice was submitted, I was informed that I had signed a contract. Not true. Beware, once you submit the first payment, a three-month contract is automatically generated with an e-signature, without your permission.

I asked the manager, Lydia, about what was offered verbally. Lydia boldly told me that I would be charged for three months.

View full review
Loss:
$199
Pros:
  • Pilates is a good exercise routine
Cons:
  • Misleading and unethical behavior
  • Unprofessional manager

Preferred solution: Cancel contract

User's recommendation: DO NOT agree to membership. Pay month to month

Johan M Doh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kamloops, British Columbia

KAMLOOPS, BC Club Pilates is a RIPOFF!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

To start, deep breathing for 30seconds is not any kind of warm up!! Because there is zero proper assistance with equipment and or moves injuries happen!

When injury occurs too bad so sad you dont get a refund! But you do get loss of credits because they cant operate their computer system properly. Being ripped off for 8 credits is an expensive $208 experienceI wonder if its worth all the bad publicity?

The other HUGE COMPLAINT is their EXTREME over subscription practices. How can they justify taking your money when they know damn well that they cannot accommodate you!!??!!?

This company is the BIGGEST RIPOFF of any in Canada.

BOYCOTT these Indian money theives!!

Time the Canadian Government looked into this company & did something about getting our money back! Im off to complain to the television networks & the BC Ombudsman

View full review

User's recommendation: BOYCOTT THIS RIPOFF!!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article