Club Pilates
Reviews and Complaints
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Verified Reviewer |
Holly Springs, North Carolina
AVOID!
AVOID! Total rip-off.
There arent enough classes to fulfil the terms of the membership agreement as the booking system blocks you from booking beyond the calendar month. This means you have to sign up for the waitlist for oversubscribed classes and they basically take your money without providing a service in return. Complain and you will be told to pay more for the overpriced top tier to access classes at other locations over an hours drive away.
The standard of teaching ranges from ok to uninspiring to bossy gym teacher. Save your money and go elsewhere.
- Scam
Preferred solution: Apology
User's recommendation: AVOID!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cooper City, Florida
Complaint
I have been trying to get a yearly membership my workmans comp is willing to directly send the check to the clubs. 3 different places either dont know what to do or dont return my calls.
If I have to contact ADA I will.
No one returns calls I tried to speak to the regional manager Tina with no response. I was told by Anna in sunrise club the computer doesnt do invoices and I cant do a yearly because its fraud and what if I die during the membership 954-683**** star Eugene
User's recommendation: Not to join
Pompano Beach, Florida
No classes
I try to book 4 classes. By the time that I get my 4 credits all classes are booked.
Only wait list. They do not have enough class for flow 1. I am very disappointed. The front desk claim they were going to add more classes, they have not.
They keep getting more people to sign up yet they do not have the classes to support the amount of people.
They just want your money. Planning to stop my classes soon.
User's recommendation: Really look at the amount of classes that you will be able to book.
Membership cancellation
They are over charging for cancelation fee. I had to temporarily move out of state and they will not refund the entire month they took out.
I literally followed their directions and should not have been charged and they will not refund it. Corp office # voice mail is full and they don't return emails.
Very misleading and bad business practice. Plus you have to pay for expensive membership or you won't get into any classesgo
User's recommendation: Go anywhere else
Mesa, Arizona
Billing complaint
The club Pilates I use took forever to cancel my membership and is billing me for an additional 30 days I will not be using. Besides the billing issue, the reason I cancelled was because of the clubs racism.
They are not kind to people who are not causian and they were horrible teachers. I did not learn anything at as well.
- Horrible teaching
- Unfair billing practices
- Not inclusive environment
Preferred solution: Full refund
User's recommendation: Do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate
I have not heard back VM full. Filed a complaint with VA Attorney General.
I will contact my bank next to report Fraudulent charges made on my accounts
User's recommendation: Go to the Attorney General’s Office with all complaints
Disappointed
No response from Club Pilates
I attempted to cancel early as I am moving PLUS couldnt find any classes that worked with my schedule. The manager was unsympathetic & merely said come by the studio and say goodbye before you move - seriously?! I cant use my class credits and I still have to pay for another month that I cannot use. I would never recommend this Club Pilates to anyone.
The membership plans are impossible unless you pay extra & get the unlimited package where you can book classes every day - therefore blocking others from booking a class. So disappointed!
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denville, New Jersey
Warning Others Who Might Want To Try Club Pilates
AWFUL EXPERIENCE! I had an awful intermezzo experience with Club Pilates between March 2023 and July 2023.
Having been a yoga lover and teacher for years, I've heard good things about reformer Pilates and wanted to try it. I decided it would be a safe option to go try 12 weeks postpartum and signed up for the trial class. After the 30 minutes class we got a 20 minute Sales pitch about their very steeply priced packages. I had intentions to think on it but was pushed into a sales package by a very pushy manager.
I decided to give it a try for the three months they make you be part of it and went for the lowest package, 4 credits for 4 weeks. Then the disaster began and I feel cheated and robbed of my money. The place I went to had no availability during the times I was able to go (Saturday and Sunday) limiting it even further by allowing me to only go to beginner classes. I ended up on waiting list upon waiting list.
They make you cancel 24 hours in advance and you loose a credit ($40) if you can't make it to a class. One morning I woke up genuinely sick and couldn't go to my class - a request to the manager to please credit me the class (the first I didn't cancel within 24 hours) was ignored. When I canceled other classes within the window the class was refunded to my account but I couldn't book it for another class because it needed to be booked within the month it was bought. But because there were no available classes ever I ended up giving the company over $500 and not getting back ANYTHING.
The few classes I was actually able to go to were alright but there was no community and the manager was outright rude and as money hungry as the entire company seems to be.
Don't make the mistake I made - save your money and spend it on your local yoga or Pilates studio that actually cares and is customer friendly. Club Pilates is an expensive RIPOFF!
- Instructors were nice and classes good
- Overpriced and not customer friendly
Preferred solution: Apology
User's recommendation: Don't do it! Find a local yoga or pilates studio who cares about you and your money and knows what customer services means
Dallas, Texas
Upset
I do not get the healthcare discount and when the manager is applying it now she says the rates will change. I want to be a lifelong customer and I think you guys should be able to honor that 10 percent discount for the ongoing rate for me. Please contact me back at 516661****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Braddock, Virginia
Membership. Cancelation. Refund.
My membership in Club Pilates Burke is recent. Due to schedule and health reasons, I did not attend any class in August, which I already paid for.
I canceled my subscription and received a text on my phone that my Pilates was canceled. I believed my 4 classes per month were canceled, too. On September 19, I was charged for another four classes. I reached out to the manager and told him I could not attend because of health issues, so I hadn't been to the place for a month and a half.
No one contacted me before being billed after not attending for so long. Why would anyone charge someone before verifying why they haven't been in? I asked for the charges to be removed or canceled, as it was then showing as pending. The manager replied in an email that he could extend the date for my classes.
I explained to the manager that that was not possible and that I could not attend.
The manager has yet to respond. I am a United States veteran, and at this point, I am disappointed at the service and communication provided thus far.
- Membership cancelation refund communication customer service
Preferred solution: Full refund
User's recommendation: Find a local studio instead of this.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey changed the unlimited membership
Used to be unlimited never had a problem getting the class I wanted. Now as a UNLIMITED member I get 15 classes I can book at one time.
And to add to that I have 13 booked and it says I cannot book anymore.
So its not really unlimited is it. Total lies.
- Good workout excellent teachers
- Not enough classes to many members need to find a balance
Preferred solution: My membership to actually e unlimited again. 15 is not unlimited and I can’t even get the 15.
User's recommendation: I love this place but don’t bother paying for the unlimited. Go to a gym better bang for your buck or checkout workout pass app
Cheaper to buy a reformer and exercise at home.
Washington, District Of Columbia
Cancel Clubpilate Georgtown that never open in august
It was supposed to open in august but it is not and want to cancel now
And I was charge in july on my credit card
Georgtown Pilate is no longer what I want to be part of
Thank tou
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Lee, New Jersey
Extortion/Harassment
Fort lee , NJ Main Street location district manager Vianca advised that she does not accept cashier check , or checks just cash and credit card. I emailed the facility to freeze my account due to a medical issue I had no one ever replied but once I emailed them to cancel the membership Vianca replied I need 30days I cancelled the membership and disputes the charges but she will reactivate the account and I am responsible for future payments.
- Instructors were nice and classes good
- District manager does not care about unforeseen issues
Preferred solution: Full refund
User's recommendation: DONT DO IT!
Tallahassee, Florida
Difficult to cancel membership
They make it very difficult to get out of the contract. They seem to change the rules, so it isn't a simple 30 day cancelation notice.
User's recommendation: Don't do unlimited
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI love Club Pilates
I'm not sure what the negative reviews are about. Club Pilates has changed my life physically and mentally.
I have numerous back problems which has been alleviated with pilates classes. I look forward to attending class each day. My balance has improved significantly and my life has improved exponentially. The number of amazing, empowering friends I have made through Club Pilates is amazing.
It's the best workout I have ever done. I highly recommend Club Pilates to everyone.
User's recommendation: Try it for a month!
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Totally agree. Same problems in Avon, CT