Club Pilates
Reviews and Complaints

AWFUL EXPERIENCE! I had an awful intermezzo experience with Club Pilates between March 2023 and July 2023.

Having been a yoga lover and teacher for years, I've heard good things about reformer Pilates and wanted to try it. I decided it would be a safe option to go try 12 weeks postpartum and signed up for the trial class. After the 30 minutes class we got a 20 minute Sales pitch about their very steeply priced packages. I had intentions to think on it but was pushed into a sales package by a very pushy manager.

I decided to give it a try for the three months they make you be part of it and went for the lowest package, 4 credits for 4 weeks. Then the disaster began and I feel cheated and robbed of my money. The place I went to had no availability during the times I was able to go (Saturday and Sunday) limiting it even further by allowing me to only go to beginner classes. I ended up on waiting list upon waiting list.

They make you cancel 24 hours in advance and you loose a credit ($40) if you can't make it to a class. One morning I woke up genuinely sick and couldn't go to my class - a request to the manager to please credit me the class (the first I didn't cancel within 24 hours) was ignored. When I canceled other classes within the window the class was refunded to my account but I couldn't book it for another class because it needed to be booked within the month it was bought. But because there were no available classes ever I ended up giving the company over $500 and not getting back ANYTHING.

The few classes I was actually able to go to were alright but there was no community and the manager was outright rude and as money hungry as the entire company seems to be.

Don't make the mistake I made - save your money and spend it on your local yoga or Pilates studio that actually cares and is customer friendly. Club Pilates is an expensive RIPOFF!

I joined for a 3month trial (8 classes per month)only to find out that every time Id attempt to book a class that they were booked up. Beyond frustrating because I ended up paying for classes that I could never schedule.

I attempted to cancel early as I am moving PLUS couldnt find any classes that worked with my schedule. The manager was unsympathetic & merely said come by the studio and say goodbye before you move - seriously?! I cant use my class credits and I still have to pay for another month that I cannot use. I would never recommend this Club Pilates to anyone.

The membership plans are impossible unless you pay extra & get the unlimited package where you can book classes every day - therefore blocking others from booking a class. So disappointed!

My membership in Club Pilates Burke is recent. Due to schedule and health reasons, I did not attend any class in August, which I already paid for.

I canceled my subscription and received a text on my phone that my Pilates was canceled. I believed my 4 classes per month were canceled, too. On September 19, I was charged for another four classes. I reached out to the manager and told him I could not attend because of health issues, so I hadn't been to the place for a month and a half.

No one contacted me before being billed after not attending for so long. Why would anyone charge someone before verifying why they haven't been in? I asked for the charges to be removed or canceled, as it was then showing as pending. The manager replied in an email that he could extend the date for my classes.

I explained to the manager that that was not possible and that I could not attend.

The manager has yet to respond. I am a United States veteran, and at this point, I am disappointed at the service and communication provided thus far.

Used to be unlimited never had a problem getting the class I wanted. Now as a UNLIMITED member I get 15 classes I can book at one time.

And to add to that I have 13 booked and it says I cannot book anymore.

So its not really unlimited is it. Total lies.

The instructors are generally very good. However, the scheduling system is terrible.

I was told not to worry about every class having a long wait list, that I would always get into the class I scheduled. NOT TRUE. I was told to leave a reformer because I was #1 on the wait list. I asked if a person doesn't show up can I attend class.

Yes, but if the person shows up 20 minutes late, I must relinquish my spot. Amazing.

You can only book a month's worth of classes at a time, so when the end of the month occurs and it's time to book the next month's classes, the only classes available have long wait lists.

I only chose this pilates studio because insurance covers it. The front desk staff person today was like a zombie, a rather plump person who seemed to take a kind of perverse delight in telling I couldn't attend the class.

In addition, you can't attend classes at other locations in the city without spending more money. Only your home location.

There is no customer service. One is relegated to speaking with someone at one's home location - these people are generally poorly informed or misinformed.

They take too many members and then you cant get in classes. And if you get off the wait list 30 mins ahead of class and you now cant make it, you have to pay a penalty.

I am paying $279 a month for bad service.

It is a scam.

For instance my regular studio has over 500 members and 12 reformers. Its all slanted in their direction to make a fortune.

I think this is against the law and am thinking of a class action against them.

Ive had a passport membership since June 2022 and Ive used it in many states including New York (& NYC). Recently (April 2023) I tried to use the app to book a class while I was visiting NYC and I was told by staff that I need a new upgraded membership in order to do so without buying single class passes.

Ive had my membership each consecutive month since June 2022 and I never signed a new updated contract, so Im confused why Club Pilates thinks this is okay.

Ive been unable to contact corporate despite many attempts. I understand if this is the policy going forward business is business after all, but I think since Ive had my membership and contract since June 2022 I should be grandfathered into the previous policy or receive the new updated membership as a courtesy to keep the integrity of the contract I signed.

To top this all off, after the app software update the process to sign up for classes has been a nightmare.